We appreciate the interest shown by you in our products. We are sure that our products would be as per your requirement and match your expectations.
Our delivery happens only after all necessary approvals for the sample and product quality checks. However, in case you are not entirely satisfied with your purchase, we are here to help.
Money Back Guarantee:
We are committed to providing our clients with the most authentic and accurate global import and export services. If you are not satisfied with our delivered products for any reason, we offer a money back guarantee or discounted next shipment.
Payments:
Online Payment at MK Exports is facilitated by Third Party and hence MK Exports cannot be held responsible for any errors. Any mistake on SWIFT or NEFT bank transfer, In case of any such issues, you would need to connect with your respective banks only.
In case of payment failure being displayed despite payment debit, then the payment would be auto-reversed within 7 working days.
MK Exports believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that the MK Export marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
MK Export does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. Our Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
The cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions on how to return your item to us, contact us on mkexports19@gmail.com or reach us at +917010115340
